Refund Policy
Welcome
to the EMRO Quantum (the “Company”)
website.
Though
it is very rare, if for any reason you are not satisfied with your purchase,the
Company wants to know about it. The Company stands behind its products.
The Company guarantees the quality of everything its sells. If you believe your
purchase does not match the Company’s description of its products, exchange it
for another product or return the unused portion for a 90% refund (there is a
10% restocking fee). The original shipping and handling charges are
non-refundable. This refund offeris void if more than 50% of the product
has been used, as determined by the Company. All returns must be
authorized by the Company in writing prior to returning the item(s) for a
refund or exchange.
Return the unused portion of your item(s) (with packaging) within thirty (30) days
from the date of purchase. You are responsible to cover any shipping
costs incurred to ship the item(s) back to our facility. The Company asks that
you include a short note explaining why you were not completely satisfied with
your purchase. It is mandatory to include the purchase order number, as this is
equivalent to your sales receipt.
Customer Service:
Email: support@emroquantum.com
Phone: +1-813-609-4460
Hours: 9:00 AM to 9:00 PM (EST)
Refund Instructions:
You will be advised by customer service of the return address and be provided a
return merchandise authorization(“RMA”)
number. Please do not ship products without an RMA number. You will be asked to
return product(s) to the following addresses:
Company Address:
EMRO Quantum
201 E Kennedy BLVDTampa, FL 33602
United States
Refunds
may be settled using the same payment method used to pay for the original
purchase. All refunds and exchanges are performed on the 1st and the 15th
of each month with no exceptions.
Damaged, Defective, or Undelivered
Product:
If the product is damaged or defective, you are
responsible to contact the Company within ten (10) business days from the
purchase date. The Company will issue a call tag for the product and send a
replacement. Please do not discard any product and/or packaging from the
shipment unlessotherwise instructed by customer service in writing. The Company
will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the
order, or if your order is incomplete, you must report to customer service that
the product was not received. The Company asks that these reports are made
within ten (10) business days from the purchase date.